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Mark Suster

Mark Suster

General Partner·Upfront Ventures

Los Angeles, California, United States

Bio

Professional summary

Mark Suster is a General Partner at Upfront Ventures with an official primary focus on computer vision and SaaS. His background includes founding and leading two enterprise software companies, with the more recent company acquired by Salesforce, after which he served as VP of Products. He also worked as a software developer at Accenture across Europe, Japan, and the U.S. Upfront states that it often comes in at pre-seed or seed and can support later rounds through its growth fund, so a relevant pitch should combine early-stage ambition with a clear path to long-term company building.

Investment focus

Stage, sector, and overall fit

Stage

Pre-seedSeedEarly stageGrowth follow-on

Sector

Computer visionSaaSEnterprise software

Thesis

Computer visionSaaSEnterprise software

Notable companies

Selected portfolio companies the partner has backed

Salesforce

How to approach

Framing and angles for outreach

Pitch framing

Lead with a SaaS or computer-vision opportunity, especially one with founder-product insight and a credible enterprise software go-to-market path.

Personalization hooks

  1. 1Reference his founder/operator background if the team is solving a product or go-to-market problem from direct experience.
  2. 2Philadelphia Eagles is listed as an official 'ask him about' hook, but use sparingly.

Recent signals

What the partner has said or done recently

  • Official profile lists recent blog/podcast appearances including conversations on This Week in Startups.

  • Upfront states it wants to know founders as early as possible, often at pre-seed or seed.

Background

Career, education, and skills

Career history

  • Upfront VenturesGeneral Partner2007 - Present
  • Kana Communications / BroadbaseFounder / CEOPrior to Upfront
  • BuildOnline (acq. ILOG)Founder / CEOPrior to Upfront

Education

  • University of ChicagoDegree

Skills

Early-stage SaaSFounder mentorshipLA ecosystemBoth Sides of the Table blog

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